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Getting health advice and appointments

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We provide urgent consultations for people with urgent problems and booked consultations for people with important but not urgent health problems. Appointments may be made online, by phoning 01865 240501 or by enquiring at the reception desk.

Urgent Appointments and Calls

Urgent appointments are for people who are feeling unwell, distressed or in pain and need to see a doctor or nurse on the same day.

Duty Doctor

If you have an urgent health problem, you will always be able to speak to the emergency Duty Doctor on the same day. Once the receptionist has taken some brief details, the doctor will call you back and give you advice or arrange an emergency clinic appointment for you if this is necessary.

Express Clinic

The receptionist may offer you an appointment in our Espress Clinic, where you will be assessed by one of our nurse practitioners. The nurse practitioners are able to assess and treat a range of common health problems and can prescribe medications if required. They are also trained to spot signs of more serious illness, so they can alert the supervising doctor.

Booked Appointments and Calls

We offer two types of bookable consultations for people with non-urgent health problems or long-term health conditions - clinic consultations and phone consultations.

Clinic appointments

Non-urgent appointments with a doctor or nurse can be booked in advance and are offered between 08:30-19:30 Monday-Thursday and 08:30-18:30 on Fridays. Consultations are usually 10 minutes in duration. Longer appointments are available on request for people with complex health problems - please discuss this with a receptionist.

Please book in good time as all the clinicians have different work patterns. We offer a limited number of bookable evening appointments with a doctor on Monday-Thursday for people with non-urgent health problems.

NB: If you require a special examination or medical report for insurance, travel, sports, driving or employment, please mention this when you book the appointment so that enough time can be allotted.

Telephone appointments

You can book a phone consultation with a doctor or nurse. Just phone 01865 240501 and the receptionist will arrange this for you. If you would like advice on an ongoing problem, it is usually best to book a phone call with the doctor or nurse you have consulted about the problem previously.


Email

You are welcome to contact the Surgery by email at info.nbs@nhs.net for straightforward queries (for example, to enquire about results or referrals). Please do not send us more complex questions or request medical advice by email. Please do not use email to contact us about any urgent matters. 

Home Visits

Weekdays: if possible, please make your request as early in the day as possible, ideally before 10.30am.  Requests later in the day should only be for urgent calls.  

Please do not ask for a visit if you are well enough to attend or be brought to the surgery (limited emergency car parking is available).  If in doubt ask to speak to a doctor or nurse.

When the Surgery is Closed

Between 18:30 and 08:00 during the week or at weekends and bank holidays, if you ring 01865 240501 your call will be put through to the 111 service which will take your details and, if necessary, arrange for a doctor or nurse to contact you.

You may be invited to attend an emergency appointment at the GP out of hours centre (East Oxford Health Centre) in Manzil Way off Cowley Road.

Private Patients

We can offer limited private appointments with the doctors and nurses for patients from overseas who are not eligible for NHS services. Aside from this, and special medicals, we do not offer private GP appointments. Please enquire at reception about availablity and charges.

Teaching and Training

19 Beaumont Street is an official training practice and we often have doctors in training for general practice. These are known as GP Specialty Trainees or 'GP Registrars'.  These doctors are fully registered doctors who have undergone training in hospital and are key members of the team. 

Medical students from Oxford University are also attached to the practice for short periods from time to time. Students will always be supervised by a registered doctor.

If another doctor or student is 'sitting in' with your doctor you will be told when you arrive for your appointment.  If you would prefer not to have an observer sitting in please let reception know and the observer will leave the room for your appointment. This will not affect your treatment in any way.